Dear customer,

The European Union has created a website to support consumers to submit their claims on any dispute in which they are involved. In this context we provide all the information so you can exercise their right of complaint to a public authority, third and impartial proceedings ( ‘dispute resolution entity’) which will help to resolve the dispute in question.

Thus, it became dissatisfied with the purchase of a good or service, or the solution we presented to resolve the situation, you can access this official site The European Union has created a website to support consumers to submit their claims on any dispute in which they are involved. In this context we provide all the information so you can exercise their right of complaint to a public authority, third and impartial proceedings ( ‘dispute resolution entity’) which will help to resolve the dispute in question.

Thus, it became dissatisfied with the purchase of a good or service, or the solution we presented to resolve the situation, you can access this official site  https://webgate.ec.europa.eu/odr/main/?event = main.home.show  and expose its defense.

 

What is alternative dispute resolution?

The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and officials to assist them in resolution or direction of any conflict before opening litigation in the courts.
In general, the procedure is as follows: the client asks an impartial third party who acts as an intermediary between you and the trader who is the subject of your complaint. The intermediary may suggest a solution to your complaint, impose a solution to both parties and bring the parties together to find a solution.
Perhaps you know the concept of alternative dispute resolution by another name: ‘mediation’, ‘reconciliation’, ‘arbitration’ or ‘committee in the context of consumer disputes’.
The alternative dispute resolution is, as a rule, less expensive, less formal and faster than a court.

and expose its defense.

 

What is alternative dispute resolution?

The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and officials to assist them in resolution or direction of any conflict before opening litigation in the courts.
In general, the procedure is as follows: the client asks an impartial third party who acts as an intermediary between you and the trader who is the subject of your complaint. The intermediary may suggest a solution to your complaint, impose a solution to both parties and bring the parties together to find a solution.
Perhaps you know the concept of alternative dispute resolution by another name: ‘mediation’, ‘reconciliation’, ‘arbitration’ or ‘committee in the context of consumer disputes’.
The alternative dispute resolution is, as a rule, less expensive, less formal and faster than a court.

In case of dispute consumption, the consumer may resort to the following  alternative resolution entities of consumer disputes :

 

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt/

CACCVA – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

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CICAP – Centro de de Informação de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)

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